FAQs
Yes, we can accommodate deliveries to different addresses, provided they are within Metro Manila. Our delivery time is within a specific time range each day, but no specific time is guaranteed. Customers can update their delivery addresses by contacting us, and we will promptly update our records for future deliveries. If you need deliveries at a specific time, arrangements can be made with third-party couriers, with the additional fee being the customer's responsibility.
Our delivery service operates by delivering meals daily, a day before consumption. We deliver within a specified time range, but we cannot guarantee a specific delivery time due to varying factors such as traffic, order volume, and delivery routes. If a fixed delivery time is crucial for you, we can arrange a special delivery through a third-party courier, with the shipping fee to be shouldered by the customer.
All our meal plans offer the flexibility to be put on hold as per the customer's request, with the condition that we receive a minimum notice period, as ingredients are already purchased beforehand. Customers need to provide notice range in advance, specified by our policy, to put their meal deliveries on hold. If no one is available to receive the meals, customers can choose to provide an alternative address or pause the plan accordingly.
To update your name or change your contact information after you have placed an order, please reach out to customer service with the correct details. It's essential to provide us with the accurate information to ensure smooth delivery and correspondence. Once you have confirmed the changes, our team will make the necessary adjustments to your order records.
If you did not choose a start date during the ordering process, please inform our customer service as soon as possible with your desired start date. We will note your requested date and arrange for your meal plan to commence accordingly.
Yes, we can accommodate special dietary requests such as vegan options or the exclusion of specific ingredients like fish. Please communicate your preferences to our team. For vegan options, our meals typically contain protein sources such as tofu, nuts, seeds, beans, and mushrooms. Customized meal plans may have more limited variety but will be tailored to meet your specific needs.
Our standard lead time is 2 days for meal plans. If you wish to start your meal plan on a specific day of the week, please ensure you place your order by the cut-off date to include your preferred start date.
If you have mistakenly put the wrong start date in your order, you can request a change by reaching out to customer service. We strive to accommodate such changes and will confirm the new start date along with the expected delivery schedule for your meals.
Yes, for monthly subscriptions, you can request to have your meal plan deliveries split across specific dates. Once you provide us with the preferred schedule and we confirm receipt of payment, we'll arrange the deliveries accordingly.
When placing your order, be very specific with your delivery address and if needed, include landmarks or additional instructions to clarify the exact location. Highlight any common errors that couriers make and provide guidance to ensure accurate delivery, including specific gate names or streets to access your village or residence.
Yes, you can specify no delivery dates when placing your order, including weekends and individual dates. Inform our customer service team of these requests, and they will adjust your delivery schedule to your preferences.
Unfortunately, if you have missed the cut-off time for our trial meal plans, you will not be able to start the following day as our slots will have already been closed. You may choose the next available start date, which will be conveyed to you upon inquiry. We recommend placing orders in advance to secure your preferred start date.
To place an order on our website, simply visit our website and choose the meal plan you are interested in. You can place your order by navigating to the relevant sections and following the prompts. For assistance at any stage, please don't hesitate to reach out for support.
Yes, we do offer customized meal plans tailored to your dietary needs. Our Custom Meal Plan service is designed to cater to specific diet requests. You can fill up our custom meal plan form available on our website. Our in-house nutritionist will then evaluate your needs and how to best implement your meal plan.
If you will be out of town on a scheduled delivery date, please inform customer service as soon as possible. We will pause your deliveries for the dates you are away and resume upon your return, as per your instructions.
Yes, our meal plans include the date of intended day of consumption on each meal. We understand the importance of organizing your meals. This should help to prevent any mix-up of meals once they are stored.
Yes, you can change the name of the food delivery recipient for your existing order. Simply provide us with the new recipient's name by editing the billing details, and we will ensure that the name on the delivery label is updated starting from the date that you specify.
Our delivery service is complimentary within Metro Manila. For areas outside our free delivery coverage, additional charges apply.
If you have Food Sensitivity Test Results that you would like us to consider when preparing your meal plan, you can attach your results through the designated form here.
Once we receive your FIT results, our in-house nutritionist will review them to tailor the meal plan accordingly.
Delivery updates for your order can be requested by contacting our customer service here.
In case of any delay, we will inform you promptly and ensure you receive your meals as expected.
Certainly, you can request a change in the delivery address for your meals!
Click here to request for changes in your delivery address
Just provide us with the new delivery details, and we will relay the information to our logistics team to accommodate your request for the specific days indicated.
If you encounter any problems such as not receiving an expected delivery, unclear delivery address, or not being contacted at the time of delivery, please inform us right away. We will need you to confirm whether you have received any past deliveries, and you can request a change in your delivery address to ensure future deliveries are on time. We appreciate receiving your new address and contact information for accurate and timely deliveries.
Yes, if you need to put a hold on your food delivery for a particular day due to unavailability, simply notify us of the date. We will suspend the delivery for the specified day and resume your meals on the next scheduled day of delivery.
Custom meal plans offer the flexibility to choose your own start date and can often accommodate next-day delivery if ordered within the timeframe allowed. Specific dietary restrictions can also be communicated and will be addressed in your custom meal plan.
If you're unable to email proof of payment, you can still submit it by filling up the custom meal plan form on our website and attaching the proof there. We will confirm the details of your custom meal plan start date and provide further assistance as per your requests.
If you wish to opt out of receiving meals on specific days of the week, we can make note of this preference for your subscription. Kindly specify the days you want to exclude, and we will tailor the meal delivery schedule to fit your request, ensuring you receive meals only on the days you're available.
If you need to change your delivery address for a specific day, just let us know the new address and the date in question. We will update our logistics team with the changes to ensure that your meals are delivered to the correct location on the designated day.
When placing an order for a coming week, simply communicate your request to our team, providing details such as the start date and the order number if available. We will confirm your new order and ensure that it is processed for the specified week.
At Nuthera, we understand that everyone's dietary needs and preferences are unique. Therefore, we offer customized meal plans that cater to individual dietary restrictions and preferences. Whether you require a low purine diet, have allergies, need a renal diet, or have specific caloric requirements, our in-house nutritionists are here to help.
To get started with a customized meal plan, simply fill up our Customization Form detailing all your dietary needs and medical conditions. Our nutritionist will evaluate your requests and create a menu tailored to your requirements.
Yes, our Paleo meal plans are designed to be completely grain-free and gluten-free. While eggs are included as they are considered poultry products and not dairy, please be aware that if you prefer to exclude eggs from your meals, there is an additional charge of Php50 per day for this customization. Rest assured, we are committed to catering to your dietary needs.
If you would like to exclude specific items such as eggs and congees from your meal, we can accommodate your request with a custom meal plan. The additional cost for this customization will be Php100 per day, or Php500 for a 5-day plan. Your meal plan will be managed by our custom kitchen to meet your dietary preferences.
Yes, all of our meal plans come with information about the macronutrients included in each meal. This allows you to be aware of the calories, carbs, protein, and fat content to help you stay on track with your dietary and health goals.
You can view the macros information online via this link or check the containers upon delivery for easy reference throughout your meal plan subscription.
You can view our weekly menu and the associated nutritional macros by visiting this link.
Simply select the meal plan type, calorie size, and the week of interest to find detailed information. If you have any questions or if you'd like to know more about the meal plans, feel free to send us a message, and we will be happy to assist you.
Yes, you are welcome to place your meal plan on hold in case of travel. Please inform us of the dates you wish to pause and resume your plan so we can make the necessary adjustments. We are here to ensure your meal plan aligns with your schedule while providing you with a great experience.
For our customers with diabetes, we offer a Diabetic Friendly Meal Plan that's carefully tailored to help manage blood sugar levels while providing nutritious and delicious meals.
For information about our Diabetic Friendly Meal Plan, including menu details and subscription options, click here.
You can also reach out to us for personalized advice and assistance in selecting the best meal plan for your dietary needs.
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